Shipping Policy

This policy is applicable in the United Kingdom. Customer will receive from their order at the customer address.

Shipping Delivery

We use port express to delivery ensuring goods reach customers as quickly as possible.

Transit time, Handling time, and Cut off Time:
Order Cut-off Time will be 5.00 PM (GMT) Greenwich Mean Time (London).
Order Transit time 7-15 business days (Monday – Friday).
Order Handling time 1-2 business days (Monday – Friday).

Shipping cost
Free Shipping All Order in the United Kingdom.

Cancellation
First your order has been confirmed, it can’t be modified or canceled. If you’d wish to return a product, you’ve to start out the returns procedure once you’ve received the item.

Change of address

We can’t change delivery address once it is transit. If your need to change the place to deliver your order. Please contact with us within 24 hours on placing your order at

Item not received
If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. You’d wish to contact the carrier to hunt out your Bags as once the item is bagged we don’t have control over it (once it’s by the carrier), but if the problems still persists kindly contact us at and we’ll try our greatest to help and resolve the issue at our earliest.

Tax

We don’t charge any additional tex. All tax are including store products price.

If you want to know more information or have questions and suggestions, please contact us

Can I Track My Order?
5 working day after your parcel is shipped, you will receive an email with the courier’s details and your consignment number, this can be used to track your order.
Can I Change My Address?
Please contact us (support@shoezec.co.uk) before your item has been dispatched.

Business Information: 

Company Number: ROSSSS LTD

Company number: 14350809

Address: 10 Chancellors Road, London, England, W6 9RS