Return and refund policy

Effective Date: 27 Februaury 2025

At Shoezec, we want you to have a smooth shopping experience. Below is our clear and transparent policy for returns and refunds.

1. Return & Cancellation Timeframe

  • Standard Return Period: You may return items within 30 days from the date of delivery.
  • International Returns: We accept returns worldwide unless restricted by local laws.
  • Cancellation Policy: Orders can be canceled before shipment. Once shipped, cancellation is not possible, but you can initiate a return after receiving the item.

2. Eligible Return Conditions

  • Items must be unused, in original packaging, and include all accessories.
  • Returns are accepted in cases of buyer’s remorse (if the customer changes their mind).
  • Items that are damaged, defective, or incorrect are eligible for a free return and full refund or exchange.

3. Non-Returnable Items

The following items cannot be returned:

  • Personalized/customized products
  • Perishable goods
  • Items marked as final sale

4. Refund Methods

  • Refunds will be processed using the original payment method (credit card, PayPal, bank transfer, etc.).
  • Store credit may be available as an alternative upon request.
  • Refunds are processed within 7 business days after approval.

5. Return Shipping Costs

  • For defective/damaged/incorrect items: We cover return shipping costs.
  • For buyer’s remorse: The customer is responsible for return shipping.
  • The original shipping cost is non-refundable unless we made an error.

6. How to Request a Return or Refund

  1. Contact us via:
  2. Provide your order number, reason for return, and photo proof if applicable.
  3. Our team will process your request within 48 hours.

7. International Returns

  • Customers outside the UK may have additional shipping fees and customs charges for returns.
  • Please check with customer service before shipping back international returns.

8. Contact Information

  • Business Name: Shoezec
  • Company Name: XUNUOFC LTD
  • Address: 54 Bloomfield Avenue, Belfast, BT5 5AD, United Kingdom
  • Company Number: NI719372
  • Phone: +44 7307348859
  • Email: support@shoezec.co.uk
  • Business Hours: Monday - Friday: 08:00 AM - 05:00 PM

9. Terms & Conditions

For full details, read our Terms & Conditions.