FAQs

1. Ordering & Payments

How do I place an order?
Simply browse our website, select your preferred product, choose the correct size, and add it to your cart. Proceed to checkout, enter your details, choose a payment method, and confirm your order.

What payment methods do you accept?
We accept:

  • Shopify Payments
  • Credit & Debit Cards
  • Shop Pay
  • Klarna (for installment payments)

Your payment information is secured with encryption and fraud protection for a safe checkout experience.

Can I cancel or modify my order?
Orders can only be canceled or modified if they have not yet been processed for shipment. Please contact us at support@shoezec.co.uk as soon as possible.

2. Shipping & Delivery

Where do you ship?
We currently ship within the United Kingdom. For potential international shipping options, please check our Shipping Policy.

How long does shipping take?

  • Handling Time: 1-2 business days
  • Delivery Time: 5-7 business days
  • Total Estimated Time: 6-9 business days

Once shipped, you will receive a tracking number to monitor your order’s progress.

Do you offer express shipping?
At the moment, we only offer standard shipping.

3. Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. The item must be:
✔️ Unused & in original condition
✔️ In its original packaging
✔️ Accompanied by all accessories and tags

How do I request a return?
To initiate a return, email us at support@shoezec.co.uk with your order number and reason for return.

When will I receive my refund?
Once we receive and inspect the returned item, refunds will be processed within 7 business days to your original payment method.

4. Product Authenticity

Are your sneakers authentic?
Yes! We guarantee that all our products are authentic.

How do you verify authenticity?
We source our products from reputable suppliers and conduct a thorough inspection before shipping to ensure authenticity.

Which brands do you sell?
We offer premium sneakers from top brands like:

  • Nike (Air Max, VaporMax, Air Force 1, Nike Dunks)
  • Adidas Yeezy

We do not sell unauthorized, replica, or fake products.

5. Support & Contact

How can I contact customer support?
📧 Email: support@shoezec.co.uk
📞 Phone: +44 7307348859
🕒 Support Hours: Monday - Friday, 9 AM - 5 PM (UK Time)

Do you have a live chat?
Yes, we do offer live chat support.

6. Security & Privacy

Is my payment information secure?
Yes! We process all transactions using Shopify Payments, which uses industry-leading encryption and fraud protection.

Do you store my payment details?
No, we do not store your payment information. All payments are securely handled by our payment processors.

How is my personal data protected?
We adhere to strict privacy policies and never share your personal information with third parties.