About Us

Our Story
Shoezec began with a genuine passion for sneakers and a commitment to transparency in online retail. We set out to create a platform where sneaker enthusiasts could explore a curated collection of popular models—such as Nike Air Max, VaporMax, Air Force 1, Nike Dunks, and Adidas Yeezy—with clear information about our sourcing and operations.

Our Business Model and How We Operate
We operate as an online retail store focused on providing a straightforward and transparent shopping experience. Our approach is built on the following principles:

  • Sourcing:
    We work with suppliers and distributors who are reputed for offering authentic products. While we strive to ensure that our inventory meets expected standards, we advise customers to review product details and packaging upon receipt.
  • Quality Control:
    Each product is visually inspected before shipment. Our quality control team reviews key elements such as packaging, labels, and design details. We take these steps to help verify the product’s authenticity; however, we encourage customers to reach out if they have any concerns.
  • Secure Operations:
    Orders are processed through a secure e-commerce platform. We accept payments via Shopify Payments, Shop Pay, and Klarna, using industry-standard encryption and fraud protection measures to safeguard your payment information.

Customer Interaction and Support
Clear communication is essential to our operations. Customers can interact with us in the following ways:

  • Email: support@shoezec.co.uk
  • Phone: +44 7307348859
  • Business Hours: Monday to Friday, 08:00 AM – 05:00 PM (UK Time)

In addition to our direct support channels, our website includes detailed FAQs and policy pages to help you find the information you need quickly.

Our Vision
Our vision is to be a trusted online destination for sneaker enthusiasts by offering a transparent shopping experience. We are dedicated to continuously improving our processes and maintaining a clear line of communication so that you know how your order is handled—from sourcing to delivery.

Thank you for choosing Shoezec. We remain committed to transparency and to providing you with clear, accurate information about our products and operations. If you have any questions or concerns, please do not hesitate to contact our support team.